https://agenda.weforum.org/2015/04/why-you-shouldnt-hire-for-cultural-fit/?utm_content=buffer0dcf1&utm_medium=social&utm_source=facebook.com&utm_campaign=buffer
Why you shouldn’t hire for cultural fit
Company culture is not fixed, something set in stone or
architected from on-high. It depends more on how fast your company is
growing, whether the right people are assigned to the right roles and if
the people, the managers and culture are flexible enough to adapt to
changing business conditions.
People underperform whenever the work they are doing doesn’t align
with their motivating needs, if they have a conflict with who manages
them or how they’re managed, and if the work they’re doing is out of
sync with some grander company purpose. This all impacts their attitude
and their “cultural fitness.”
When it comes to hiring, rather than filter people on cultural fit,
filter them on job fit first. Then make sure they can work with the
hiring manager and with all sorts of different people in all types of
situations. If you get these parts right your culture will be just fine.
As a result you’ll not only have a much more diverse workforce, but a
more adaptable culture as well.
Over the years I’ve found a simple way to get most of these fit
issues right. It starts by first recognizing there are only four types
of jobs and these map to different stages in a company’s growth. The
graphic highlights this concept. As you read the descriptions below
recognize that all of these roles are required at every phase of a
company’s growth but this mix changes over time along with the company
culture.
The Four Basic Work Types and Their Impact on Cultural Fit
Thinkers: These people are the idea generators,
strategists, inventors and creative types. They’re at the front-end of
the growth curve and their work covers new products, new business ideas,
and different ways of doing everyday things. Sometimes they get in the
way once the company or projects begin to grow but these people are
essential whenever a company needs to rethink how it does anything. From
a cultural fit standpoint these people might not think, look or act
like everyone else but that’s a good thing since the best Thinkers think
out the box. So unless you want to continue building the same boxes,
you’ll need to add some Thinkers to your team.
Builders: These people convert ideas from the
Thinker into reality. Entrepreneurs, project managers, and turn-around
executives are typical jobs that emphasize the Builder component. They
thrive in rapid change situations, make decisions with incomplete
information and can create some level of order out of chaos. They feel
strangled in maturing organizations. Again, most of these people don’t
easily fit the cultural norms, but excluding them ensures anything that
needs to be built from scratch or rebuilt won’t be built as rapidly or
as well as it could.
Improvers: These are the people who take an existing
project, process or team, organize it and make it better. They’re more
process focused than the Builders and thrive in maturing organizations.
They build teams, help develop people, add organizational structure, and
implement major and minor change. In large companies they need to do
all of this despite heavy resistance. In fast-growing companies they
build the bridges that allow the company to reach the next plateau. From
a cultural fit standpoint, they’re the people who need to be able to
deal with everyone, manage anyone and keep an even keel despite the
turbulence. While you want plenty of Improvers in your company, if you
have too many, change will be plodding as they focus more on getting
agreement rather than making things happen.
Producers: These are the people who execute a
repeatable process, ensuring quality and delivery. This can range from
handling transactional business activities to more complex technical and
skills-intensive tasks like auditing the performance of a big system,
running a process-driven department, designing and testing products or
analyzing the monthly financial results. While every company needs
Producers, when they’re misplaced or overtake an organization, they
impede progress and prevent change. Regardless, excluding Producers from
consideration for cultural reasons is equivalent to saying, “We don’t
care about great process or exceptional quality.”
Work Type Balance is the Key to Building Teams and Creating a Dynamic Culture
Building a great culture starts by building a great team. But the
team building needs to come before the cultural fitting. Most people are
a blend of all four work types with one or two usually dominant. As
companies grow and change over time, it’s important to get the
collective balance right. This way the actual culture changes and morphs
as necessary to meet changing business conditions. Unfortunately this
work type balance is rarely considered as new people are hired and
others reassigned. Building and growing a successful company is hard
work and every hiring decision is critical. Using work types as part of
the selection process can make the task a little easier and a lot more
logical.
This article is published in collaboration with LinkedIn. Publication does not imply endorsement of views by the World Economic Forum.
